Customer Questions
How
do I order?
Simply call us and provide
us with your company and contact information along with a
business license that indicates that you are in the business
of selling sheepskin products.
Click here for more on ordering.How
do I find out what the status on my order is?
Contact us by phone, email
or fax and we will provide that information to you. Click
here for more on ordering.How
long will it take to receive my order?
If you are ordering ready-made
items that are in stock, they will ship the same day as ordered,
providing your order is received by 2pm PST. Click
here for more on ordering.How
is my product shipped and can I get a tracking number?
We prefer to use Fedx but
we will use other shipping companies as per your request.
Tracking numbers are provided upon request.
Click here to learn more. How
do I return or exchange an item?
Contact
us by phone, email or fax and we will provide
you with a Return Authorization number which should be written
on the outside of the box near the address label. Click
here to learn more.
How
do I become a dealer?
Do
you offer a ‘Drop Ship’ program?
Yes, our comprehensive
drop ship program has been in place for over 5 years and has
proven to be very successful.
How
do I submit new product ideas?
Where
are the closest retail outlets to me?
What
method of payment do you accept?
We accept Credit Cards
( Visa, Master Card, American Express and Discover), Check
and Cash.
What
countries do you ship to?
We ship products worldwide.
Seat
Cover Questions
Why
sheepskin seat covers?
Sheepskin seat covers
provide unequaled comfort year around and protect your seat
from damage which will help increase your vehicles resale
value. Learn more.Are
sheepskin seat covers more beneficial in the summer?
Sheepskin seat covers
are far more popular in places were it is hot because it protects
you from your hot seat. It could be 100 degrees outside, with
a convertible top down in direct sun and you could get into
your vehicle with a t-shirt and shorts on, without any concern
of being scorched by your seat. Try that with out a sheepskin
seat cover on! Learn
more. Are your seat covers made from
Australian Merino sheepskin?
Yes, all of our seat covers
are made using the best Australian Merino sheepskin.
Why
should I cover my leather seats?
Leather seats do not protect
you from either hot or cold weather and are expensive to replace
if they wear out or are damaged. Sheepskin provides a wonderful
cushion on air between you and your leather seat and at the
same time your leather seats are protected from scratching,
stains and sun fade.
How
do I clean my sheepskin seat covers?
Basic maintenance of sheepskin
requires that you brush the wool up with a pet brush and vacuum
off the pelt. This will enhance the life of the seat cover.
In the event that something is spilt on the seat cover you
should contact you local dry cleaner that specializes in leather
to have them cleaned.
Click here for more information on caring for sheepskin.How
long should sheepskin seat covers last?
A typical sheepskin seat
cover should last about 5 years. However, it is common to
talk with customers who have had the same seat covers for
over 15 years.
Will
the color fade in the sun?
Like any other natural
product, if it is exposed to prolonged sunlight, some fading
or color change can occur.
Can
I put seat covers on my seat if I have side impact air bags?
Yes, if the correct alteration
has been made to the seat cover. Our alteration is simple
and allows the air bag to deploy without any obstruction.
Do
you cut out for dials or special seat belt attachments?
Yes, we offer provisions
for these items upon request.
Can
you make the sheepskin go all the way down the back of a tailor-made
seat cover?
We can make a tailor-made
with a full back. However it is not recommended, because the
sheepskin does not stretch enough to pull around the seat.
We have designed our tailor-made seat covers to cover as much
of the seat as possible and still have a tight fit.
What
is your warranty on seat covers?
Are
your sheepskin seat covers lined?
All of our sheepskin seat
covers are lined with an iron on backing to protect your leather
seat from any damage.
Are
your seat covers dyed?
Yes, all the colors we
offer are dyed to provided uniformity of color through out
the pelt.
Can
you make seat covers for my …..?
We carry thousands of
vehicle patterns and add to them every year as new vehicles
come out. It is rare that we are stumped by a car seat. However,
if you own a rare vehicle where only a few were made then
we may ask for your help in creating an accurate pattern.
How
are your seat covers tanned?
We use the state-of-the-art
tanning processes Chrome Tanning for nearly all of our automotive
accessories.
How
do I install my seat covers?
Click here
to see a general understanding of how your seat covers are
installed.
Are
your seat covers FAA certified for use on my airplane?
We have a Burn Certificate
that qualifies our seat covers for use on airplanes.
Slipper
Questions
Why
sheepskin slippers?
Sheepskin is a natural
fiber that provide a wonderful cushion of air around your
feet for comfort year around. The leather is soft and conforms
to your feet in a very short time, which enhances the comfort.
Do
they run big or small?
Our slippers run very
close to your shoe size.
Do
you carry wide / narrow?
We make slippers in wide
/ narrow. We would need for you to trace your feet on a piece
of paper. This will help us make the sole specifically to
your foot for the best fit.
Are
they too warm?
Sheepskin is a natural
fiber and unlike cotton or polyester, it generates very little
heat when a person is walking with them on. In addition, it
has a wonderful absorbing ability to wick the perspiration
from your skin and evaporate it through the leather.
Do
they come in ½ sizes?
Our slippers are available
in whole sizes. If you wear a 1/2 size, we recommend moving
up to the next whole size.
How
do you recommend cleaning your slippers?
We recommend using a good
grade of suede cleaner to remove marks on the leather. Our
slippers are tanned to allow hand washing. It is not recommended
to wash our slippers in a washing machine.
Glove
and Mitten Questions
Why
sheepskin gloves & mittens?
Soft supple leather and
insulating wool is one of the best combinations for cold weather
gloves.
Do
they run big or small?
Much time and effort has
been put into making our gloves and mittens fit the widest
variety of hands. Click
here to determine the best size for you.What
sizes are they available in?
Most adult models are
available in 6 sizes ( XS, S, M, L, XL, XXL). Click
here to view the available sizes.How
do you recommend cleaning your Gloves & Mittens?
We recommend using a good
grade of suede cleaner to remove marks on the leather. Our
gloves and mittens are tanned to allow hand washing. It is
not recommended to wash our gloves and mittens in a washing
machine.
Hat
Questions
Why
sheepskin hats?
Many of our sheepskin
hats are fashionable year round. Sheepskin is also a natural
insulator that holds your own body temperature. This makes
wearing sheepskin hats suitable for most of the seasons of
the year.
Do
they run big or small?
Much time and effort has
been put into making our hats fit the widest variety of people.
Click
here to determine the best size for you.How
do you recommend cleaning you hats?
We recommend using a good
grade of suede cleaner to remove marks on the leather. Our
hats are tanned to allow hand washing. It is not recommended
to wash our hats in a washing machine.
Rug
Questions
What
do you do with sheepskin rugs?
Sheepskin rugs have several
applications. Here are a couple – Base of the bed, under
coffee table, on chairs and sofas, on the wall, in front of
the fire place.
How
do you recommend cleaning your rugs?
To properly maintain your
pelt you should occasionally brush it with a pet brush and
vacuum it off. In the event that your rug is stain, we would
recommend that you take it to a dry cleaner specializing in
leather from proper cleaning. Our rug can be carefully washed
in a washing machine, in cold water on a delicate cycle using
a mild detergent designed for sheepskin.
Click here to find our detergent.What
sizes do you offer?
We supply several sizes
including single pelts, 2-pelts, 4-pelts, 6-pelts, 8-pelts,
10-pelts and 12 pelts. Custom designs are also possible. Click
here to view our rugs page or here
to design your own rug.
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